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Privacy Policy

Overview Privacy Policy

Right Rigger (referred to as “we,” “us,” or “our”) is committed to protecting the personal information that directly or indirectly relates to you (“personal information”). This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information across our services, including online (e.g., through our websites), offline (e.g., in retail locations, through customer support, and during promotional activities), and through communications regarding the use of our services (collectively, the “Services”).

By accessing or using our Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

We may collect personal information from customers, website visitors, and other individuals who interact with us. This information is processed for purposes including: running our business, complying with applicable laws, securing our platforms and customers, and fulfilling or entering into contracts with you or for your benefit. Some uses of personal information may be based on your consent, such as participation in sweepstakes or promotional events, and we will request your consent where required.

This Privacy Policy also explains your rights and options regarding your information and how we safeguard your privacy. When you provide personal information to us, you agree to provide only true, accurate, current, and complete information.

Please note, this Privacy Policy applies only to the practices of Right Rigger, and not to third parties we do not own or control. Information shared with or obtained from third-party partners is governed by their respective privacy policies.

We may update this Privacy Policy from time to time, and any changes will take effect upon posting on our website. If material changes are made, we will notify you and seek your consent where legally required.

If you have any questions about this Privacy Policy or our privacy practices, please contact us.

How We Collect and Use Your Information

We are committed to protecting your privacy and ensuring transparency in how we collect, use, and share your information. This section describes in detail the types of personal and non-personal information we collect about you, the methods by which we collect this information, and the purposes for which we use it.

1. Information We Collect About You

We may collect various types of information about you, either directly from you, automatically through your use of our websites or services, or from third-party sources. This includes:

  1. Information You Provide to Us Directly

We collect personal information that you voluntarily provide to us when you:

  • Create or update an account
  • Make a purchase or complete a transaction
  • Subscribe to newsletters, alerts, or marketing communications
  • Participate in surveys, promotions, sweepstakes, or contests
  • Submit reviews, feedback, or other user-generated content
  • Contact our customer support team
  • Use interactive features of our websites or mobile applications

Depending on the nature of your interaction with us, the personal information you provide may include:

  • Identification and contact information, such as your full name, email address, phone number, and postal or billing address
  • Account information, such as usernames, passwords, and password recovery information
  • Payment and financial information, including your credit or debit card details, billing address, or payment authorization data
  • Purchase history and preferences, such as order details, items viewed or added to cart, wish list contents, or saved preferences
  • Demographic data, such as your age, gender, or general location (where applicable and voluntarily provided)
  • Communications and correspondence, including information contained in your inquiries or communications with us
  • User content, including product reviews, photos, or other material you submit through our platforms

Participation in promotional activities, such as contests or referral programs, is entirely voluntary. If you choose to participate, we may ask for additional information to administer the program or verify your eligibility. Any such information will be used in accordance with this Privacy Policy.

  1. Information We Collect Automatically

When you visit our websites, interact with our emails, use our mobile apps, or otherwise engage with our services, we may automatically collect certain types of information about your device, browser, and activity using cookies, web beacons, and other tracking technologies. This may include:

  • Device and browser identifiers, such as IP address, device type, operating system, browser version, and screen resolution
  • Usage data, including the pages you view, the links you click, the time and duration of your visits, search terms, referring and exit URLs, and navigation patterns
  • Location information, which may be derived from your IP address or, if you allow access, from GPS or other geolocation features of your device
  • Interaction data, such as mouse movements, scroll behavior, and engagement with site features or interactive elements
  • Advertising data, such as whether you’ve viewed or clicked on certain ads or offers

We may combine this automatically collected information with information you provide to us or information we receive from third-party sources to better understand our users and improve the relevance of our services and marketing.

  1. Information We Receive from Third Parties

We may also obtain information about you from third-party sources to supplement the data we collect directly or automatically. These sources may include:

  • Identity and fraud prevention services, such as Experian or similar providers, which assist us in verifying identities and detecting suspicious or unauthorized activity
  • Payment processors and e-commerce platforms, such as Shopify, which may share transaction data or account details as needed to fulfill your orders or provide customer support
  • Marketing partners and data brokers, who provide demographic or interest-based data to help us personalize our marketing campaigns and target appropriate audiences
  • Social media platforms, which may share information with us if you interact with our pages or content on those platforms, or use social sign-in features
  • Analytics and advertising networks, which help us understand user behavior and optimize our services accordingly

The use of your data by these third parties is governed by their respective privacy policies, and we encourage you to review those if you have any concerns.

2. How We Use Your Information

We use the information we collect—whether provided by you, collected automatically, or obtained from third parties—for a variety of business and operational purposes. These include:

  1. To Provide and Maintain Our Services

We use your information to fulfill our contractual obligations and to ensure the proper functioning of our products and services. This includes:

  • Processing, confirming, and delivering your orders
  • Managing your user account and providing account-related functionality
  • Facilitating product returns, refunds, and exchanges
  • Responding to inquiries and providing customer service
  • Allowing participation in contests, promotions, or surveys
  • Authenticating your identity and securing access to your account
  1. To Communicate with You

We may use your contact information to communicate with you about matters related to your account, purchases, or our services. This may include:

  • Order confirmations, shipping updates, and transaction receipts
  • Service announcements, account alerts, or important policy updates
  • Responses to your inquiries or requests

With your consent (where required by law), we may also send you marketing and promotional communications about our products, services, offers, or events that we believe may be of interest to you. You may opt out of these communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

  1. For Personalization and Marketing

We may use your information to:

  • Customize your experience on our websites or apps
  • Recommend products or services based on your browsing or purchase history
  • Serve relevant advertisements based on your interests and activity
  • Track the effectiveness of our marketing efforts and advertising campaigns

This may involve the use of cookies and third-party advertising technologies. For more information, see our Cookie Policy.

  1. To Improve and Develop Our Services

We use the information we collect to improve our products and services, develop new offerings, and enhance the user experience. Examples include:

  • Analyzing user behavior and feedback to identify trends or usability issues
  • Conducting internal research and testing
  • Monitoring website performance and load times
  • Measuring customer satisfaction
  1. For Security and Legal Compliance

We may process your information for security, fraud prevention, and legal compliance purposes, including:

  • Detecting and responding to fraud, abuse, or unauthorized access
  • Investigating potential violations of our Terms of Use or other policies
  • Complying with legal obligations, court orders, or law enforcement requests
  • Enforcing our legal rights and protecting our customers and employees
  1. For Aggregated and De-Identified Uses

We may use your information in aggregated or de-identified form for business, analytical, or statistical purposes. This data cannot reasonably be used to identify you and is no longer considered personal information under most data protection laws.

3. Your Consent and Your Choices

Where required by applicable law, we rely on your consent to collect or process certain types of information. You may withdraw your consent at any time, though doing so will not affect the legality of any processing we conducted prior to your withdrawal.

You have the right to:

  • Access the personal information we hold about you
  • Request corrections or updates to your information
  • Withdraw consent to marketing or other non-essential communications
  • Request deletion of your personal data, subject to legal retention requirements

For more information on how to exercise your rights or manage your preferences, please refer to the “Your Rights and Choices” and “Opting Out” sections of our Privacy Policy.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance and personalize your experience when accessing our website and services. These technologies allow us to recognize you, remember your preferences, and understand how you interact with our Services, which in turn helps us improve performance, security, and functionality, and deliver tailored content and advertising.

What Are Cookies?

Cookies are small data files that are stored on your computer or other internet-enabled devices when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide reporting information and assist with personalized services.

There are generally two types of cookies:

  • Session Cookies: These cookies are temporary and are deleted from your device when you close your browser. They enable us to link your actions during a particular browser session, and are essential for certain functions such as navigation and accessing secure areas of our Services.
  • Persistent Cookies: These cookies remain stored on your device between browser sessions. They allow us to remember your preferences and actions across multiple visits, such as your language selection or login details, which contributes to a more personalized and seamless user experience.

What Technologies Do We Use and Why?

We use a combination of first-party (set by us) and third-party cookies (set by our partners or service providers), along with other tracking technologies such as pixel tags, web beacons, JavaScript snippets, and local storage. Collectively referred to as “Technologies,” these tools serve a variety of important purposes:

  1. Operational Use
    These Technologies are necessary for the core functionality of our Services. They enable access to secure areas, help detect and prevent fraudulent behavior, and support features like shopping carts, user authentication, and secure checkout.
  2. Performance and Analytics
    We use Technologies to evaluate the performance of our website and Services. This includes understanding how users interact with our website, determining which content is most effective, monitoring response times, and identifying errors. These analytics help us improve our site structure, content, and overall usability.
  3. Functionality and Personalization
    Certain Technologies help us remember your choices, preferences, and settings (such as language, region, or items in your shopping cart). They also enable us to present content in a manner that aligns with your previous interactions or stated interests, contributing to a more user-friendly experience.
  4. Advertising and Marketing
    We, along with our advertising partners, may use Technologies to deliver advertisements that are more relevant to your interests, both on our Services and on third-party websites. These tools may track whether you’ve seen or interacted with an ad and help us build audience segments for marketing purposes. We may use third-party services like Facebook Custom Audiences or other platforms to serve targeted advertisements, which may include uploading a hashed version of customer data or embedding pixels or tags on our site to track activity and conversions.

How You Can Control Cookies

Most web browsers are configured to accept cookies by default. However, you have full control over whether and how cookies are used on your device. You may choose to modify your browser settings to:

  • Warn you each time a cookie is being sent
  • Accept or reject cookies on a case-by-case basis
  • Block all cookies entirely
  • Delete previously stored cookies

Please be aware that disabling or blocking cookies may negatively impact your experience on our website. Certain features may no longer function as intended, and you may lose access to parts of the Services that rely on cookies to operate correctly.

If you previously consented to our use of cookies but now wish to withdraw that consent, you may do so at any time by adjusting your browser or device settings. Many browsers also offer tools to manage tracking technologies across websites. Additionally, some browsers support “Do Not Track” (DNT) signals; however, our Services do not currently respond to DNT signals. For more information on DNT, you can visit www.allaboutdnt.com.

Third-Party Cookies and Service Providers

In some cases, we allow third-party service providers, such as analytics and advertising partners, to use cookies and similar Technologies on our website. These third parties may collect information about your online activities over time and across different websites to provide measurement services or to deliver relevant advertising on our Services or elsewhere on the internet.

Managing Your Preferences

If you would like to limit or opt out of the Technologies we employ, you may do so by blocking, deleting, or disabling them through your browser or device settings. Please refer to your browser’s help documentation for instructions tailored to your operating system and device.

Please note that even if you opt out of certain cookies or targeted advertising, you may still see generic ads. Blocking cookies may not prevent all types of data sharing, particularly those associated with embedded content or services from third parties.

Final Notes

We continuously monitor and update our use of cookies and tracking technologies to ensure compliance with applicable laws and best practices. Any updates to this section of our policy will be reflected in our documentation and available to you through our website.

For any additional questions or concerns about our use of cookies or your rights regarding them, please contact our privacy team via the contact information provided in our Privacy Policy.

Children’s Privacy

Our Services are not directed to children under the age of 13 in the United States, or to individuals under the equivalent minimum age in other jurisdictions where additional protections may apply (such as 16 years of age in many EU member countries). Individuals who do not meet the applicable minimum age requirement in their jurisdiction are not permitted to access, use, or register for any of the Services provided by Right Rigger. We do not knowingly collect, use, or disclose personal information from children under the required minimum age without first obtaining verifiable parental consent, in accordance with applicable laws and regulations.

If we become aware that we have inadvertently collected personal information from a child under the applicable minimum age without the necessary consent, we will promptly take all reasonable steps to delete such information from our records and, where appropriate, terminate the child’s access to our Services. If you are a parent or legal guardian and believe that your child has provided personal information to Right Rigger without your consent, we encourage you to contact us immediately. We will provide guidance on how to request the deletion of your child’s information and assist with any necessary follow-up to ensure compliance with our policies and applicable privacy laws.

Security and Retention

The security of your personally identifiable information is important to us, and Right Rigger is committed to handling it with care. We employ physical, electronic, and procedural safeguards, including secure socket layer (SSL) technology, to protect your payment information and encrypt your personal data during Internet transmission. While we strive to use commercially acceptable means to safeguard your information, no method of transmission or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. By using our Services or providing us with personal information, you agree that we may communicate with you electronically regarding security, privacy, and administrative matters. In the event of a security breach, we may notify you electronically by posting a notice on the Services or sending an email. You may have a legal right to receive such notice in writing.

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing our Services, resolving disputes, enforcing agreements, pursuing legitimate business interests, and complying with legal obligations. When retention is no longer necessary, we will destroy, erase, or de-identify the information in accordance with our data retention policies and applicable law. Legal requirements may, however, compel us to retain some information longer than otherwise needed. We also use your personal information to detect, investigate, or take action against possible fraudulent, illegal, or malicious activity. If you register for an account, you are responsible for maintaining the confidentiality of your login credentials. We strongly recommend not sharing your username, password, or other access details. If you suspect your account has been compromised, please contact us immediately.

Disclosure to Third Parties

Right Rigger relies on a range of trusted third-party vendors, service providers, and business partners to support the operation, improvement, and delivery of our Services and products. In the course of conducting our business and providing you with the best possible user experience, we may share your personal information with such third parties. These third parties assist us in areas including, but not limited to, payment processing, website hosting, data storage, analytics, advertising, customer service, fraud prevention, and other core operational functions.

We engage with various service providers to fulfill these needs. These may include:

  • Payment processors that facilitate secure transactions;
  • Web hosting and infrastructure providers that maintain our digital platforms;
  • Banks and financial institutions involved in financial transactions;
  • Cookie and analytics providers that track and evaluate website performance and user behavior;
  • Customer service platforms that assist with inquiries, shipping, and support;
  • Fulfillment and warehousing partners involved in order processing and delivery.

Where applicable, Right Rigger ensures that these third-party providers are bound by contractual obligations that limit their use of your personal information to only what is necessary to perform the services on our behalf or to comply with applicable legal requirements. These contracts prohibit them from using or disclosing personal information for purposes unrelated to the services they are contracted to perform.

In addition to operational support, we may work with third-party marketing, advertising, and analytics partners to deliver targeted advertising and marketing content. These partners may use technologies such as cookies, pixel tags, and similar tracking tools to collect information about your use of our Services and other websites over time. This may include your IP address, pages viewed, time of day, browser type, and other identifiers. Such data may be combined with demographic information or purchasing history and used to deliver interest-based advertising across various platforms. This practice is commonly known as “online behavioral advertising.”

Right Rigger may also share information with our corporate affiliates and subsidiaries for internal business purposes, including research, development, and analysis, or to deliver Services that you have requested. In certain cases, we may jointly offer products or services with business partners whose offerings we believe may be of interest to you. If you engage with a product or service offered in partnership with another organization, their name will be clearly disclosed at the time of engagement.

In the event that Right Rigger is involved in a corporate transaction such as a merger, acquisition, financing, reorganization, bankruptcy, receivership, or sale of company assets, your personal information may be transferred as part of that transaction. If such a transfer occurs, we will endeavor to ensure that the acquiring entity honors the privacy commitments outlined in this Privacy Policy or offers substantially similar protections for your personal information.

We may also disclose your personal information when required by law or when we believe in good faith that such disclosure is necessary or appropriate. This includes, but is not limited to:

  • Complying with legal obligations, court orders, subpoenas, or other lawful requests by public authorities;
  • Cooperating with law enforcement or national security investigations;
  • Enforcing our policies, contracts, and terms of use;
  • Protecting our rights, property, safety, or that of our users or others;
  • Preventing fraud or suspected illegal activity;
  • Assisting in debt collection or legal claims;
  • Reviewing server logs and systems for security purposes, including sharing data with law enforcement if unauthorized activity is detected.

We may also share your personal information with our legal, financial, insurance, and other professional advisors as necessary in connection with managing our business or conducting a corporate transaction.

Except as described in this Privacy Policy or with your explicit consent, we do not sell, rent, or otherwise disclose your personal information to third parties for their independent use. However, we may collect, use, transfer, and disclose non-personal, de-identified, or aggregated data—which cannot reasonably be used to identify you—for any lawful purpose, including for research, analytics, marketing, or advertising.

Right Rigger is committed to maintaining the confidentiality and security of your information and takes reasonable steps to ensure that any third party with whom we share data adheres to adequate privacy and data protection standards.

Your Rights

Depending on where you live, you may have certain rights under applicable data protection and privacy laws in relation to your personal information. These rights are not absolute, may only apply in specific circumstances, and in some instances, we may lawfully decline your request where permitted by law. Subject to these conditions, you may be entitled to access the personal information we maintain about you, request the correction of any inaccuracies, or ask for such information to be erased. In addition, you may have the right to request that we restrict or stop processing your personal information or to object to its processing altogether.

You may also be entitled to receive your personal information in a structured, commonly used, and machine-readable format and, where technically feasible, to have that information transmitted directly to another organization. Where our processing of your personal information is based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out prior to your withdrawal.

You may have additional rights, including the Right to Access or Know, which allows you to request detailed information about the categories and specific pieces of personal information we hold about you, as well as the purposes for which we use and share this information. The Right to Delete allows you to request the deletion of personal information we maintain about you, subject to certain exceptions. The Right to Correct permits you to request corrections to inaccurate or incomplete personal information. The Right of Portability enables you to receive a copy of your personal information and request that we transfer it to a third party under certain circumstances.

In some cases, you may exercise the right to request the restriction of processing, meaning we will stop or limit the use of your data, especially while a complaint or request is being investigated. If we rely on consent as a legal basis for processing, the Withdrawal of Consent right allows you to revoke that consent at any time. If we decline to fulfill a privacy-related request, you may have the right to appeal our decision; appeals can typically be made by replying directly to the notice of denial.

You also have the ability to manage your communication preferences. For instance, if you no longer wish to receive promotional communications from us, you may opt out at any time by clicking the unsubscribe link in our marketing emails. However, please note that even if you opt out of promotional messages, we may still send you service-related communications, such as those pertaining to your account or transactions.

To exercise any of the rights described above, you may do so through features provided on our website or by contacting us using the contact details listed in the “Contact Us” section below. We may request certain information from you to verify your identity before we can process your request, such as your name, email address, or other account-related details. In accordance with applicable laws, you may also authorize an agent to submit a request on your behalf. To do so, we may require the agent to provide proof that you have authorized them to act for you, and we may also ask you to verify your identity directly with us to ensure your data remains protected.

We are committed to responding to all valid requests in a timely manner as required by applicable law. Additionally, you have the right to lodge a complaint with a data protection authority or other appropriate regulatory body if you believe your rights have been violated or if you are dissatisfied with our handling of your personal information.

We will not discriminate against you for exercising any of your privacy rights.